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Ordering

Requesting a Quote

Every product page has Request More Info button. After filling out this form, an account manager will contact you within three business hours with what you requested and will include a quote as well.

How can I place an order?

Placing an order on SpectrumAdvertising.com is easy. When you’ve settled on a product you’d like to order, click on the ‘Order Now’ button. In the several steps you will provide the Quantity, select the Imprint Color(s), choose the Proof options, Upload Artwork or select an artwork option, complete the Customer Contact info, provide Shipping Instructions, Confirm Your Orderall all before submitting. After that, you’re all done! You won’t be expected to pay until you’ve reviewed all your order details, and approved an art proof.

What happens after I place my order?

You will receive a Order Acknowledgement. An account manager will contact you to confirm your order details.

Can I cancel or change my order?

If you need to change or cancel your order you can do so up until you approve your art proof. Once you’ve given approval, your order will go into production and cannot be cancelled. Rush projects also cannot be cancelled due to their tight deadlines.

What are setup fees?

These charges cover the cost of creating a screen, plate, die or other equipment at our production facilities to apply the artwork to your desired promotional item. Setup charges vary by product and by imprint method. Each unique product in your order is subject to a setup charge.

If I reorder an item will I pay setup charges again?

Nope! If you don’t change a thing, we never have to charge you those setup fees again. This means if you reorder the same product with the same exact art, you’ll only pay those setup fees only once!

Will I see a proof before my order goes into production?

Yes, you will see an e-proof! There are a few exceptions. If your order is a rush, we cannot promise a traditional e-proof, however our art team will create a virtual mockup and send you your logo on an art template before sending it to production.

Do you charge sales tax?

We collect all applicable taxes for goods and services shipped into Colorado. Customers in other states may be required to remit use taxes. If your organization is exempt, contact your account manager and they will take care of it.

Can I see a sample?

Yes! We’re happy to send you a sample of the item(s) you’re considering. We send the samples free of charge and in most cases, they are yours to keep. However, these items will NOT have your logo on them. They will either come blank or with a random imprint. Occasionally (for expensive items) we may charge you upfront for the item, but you’ll be reimbursed after you order. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at any time.

Can I order in quantities smaller or larger than those shown?

The minimum quantity shown is the required minimum, although if you need fewer or if your budget won’t allow, please contact us and we’ll try to help. We have access to hundreds of thousands of products. Even if it’s a product not listed on our website, that doesn’t mean we can’t make it happen for you! If you need to order more than the quantities shown, again please contact us. You may qualify for additional discounts!

Artwork

What kind of artwork can I send?

You can send us almost anything and our terrific graphic designers can convert it, so we are able to send it to print. However, there are a few file formats that will speed up the process. We are looking for vectored artwork, so if you have your art in any of the following formats we’d really appreciate it --.ai, .eps, .pdf, but if you don’t, these formats work just as well -- .psd, .jpg, .jpeg, .png, .tiff, .gif, .doc, .docx.

What if I cannot get the artwork in the correct format?

Leave that up to us. Send us whatever you have, and we’ll make it work at NO COST to you.

What if I don't have artwork?

No problem. Our talented team of graphic designers is here to help and will work with you to create a logo and, as always, all our art services are FREE!

Do you keep my art on file?

Absolutely. We keep your art on file for up to two years since your last order to make reordering simple and easy.

Where do I send my artwork?

The best way to ensure your artwork gets to where it’s going is to upload it with your order. You can also email it to your account manager. If you can’t remember who that it, you can always send it to info@SpectrumAdvertising.com and we’ll make sure it gets to the right person.

Can I specify a PMS color for my imprint?

Yes, though PMS matching isn’t possible on all items.

How can I ensure the font I selected will be used?

We have thousands of fonts at our fingertips. If you do not see the specific font you’re looking for, that doesn’t mean we don’t have it. Just let us know which font you need, and we’ll do our best to match it. Better yet, if you have the font file (.ttf or .oft), you can send it to your account manager or info@SpectrumAdvertising.com and we’ll make sure the graphic design team gets their paws on it.

Can I order multi-color or full-color imprints?

You sure can. By default, most items on our website are priced to include a one-color, one location imprint. However, we do have plenty of items that are priced with full-color art in mind. If you need more than one color, just let your account manager know and they can revise your invoice or steer you to specific products.

Payment

How can I pay for my order?

One of our account managers will send you an invoice that can be paid online with a credit card once you’ve approved an art proof. If you need to pay by check or money transfer, your account manager will provide details on how and where to send it. If you’d like to apply for Net 30 terms with Spectrum Advertising, Inc., please reach out to info@SpectrumAdvertising.com or let your account manager know.

What type of payments do you accept?

We accept all major credit/debit cards and you can pay by check. On occasion, we may ask that you pay by money transfer. You can also apply for Net 30 terms.

When do you charge my credit card?

We will collect payment after you approve your art proof and prior to shipping.

Net 30 Terms

Government agencies such as public schools can use a P.O. and be billed on Net 30 without application. Otherwise, reach out to your account manager or info@SpectrumAdvertising.com to inquire about our easy application process.

Shipping

How fast will I get my order?

Most products on the site have a ‘Standard Production Time’. The Standard Production Time is how long it will take to produce the items to be produced with your imprint after proof approval. However, we also carry hundreds of items that can ship following business day because we know, sometimes you just need it ASAP. This does not include shipping time, but we can expedite shipping as needed to meet your event.

Can I split my order and ship to multiple locations?

Yes! We can ship to two locations free of charge. Shipping to more than two locations may result in additional charges.

Can I ship internationally?

Yes! Duties and taxes will apply.

Can I ship on my own shipping account?

Absolutely! All we’ll need is your shipping account number as well as the billing address for the account.

How can I find out the status of my order?

An account manager will send you tracking once your order has shipped. If you have additional questions or concerns, you can always reach out to your account manager or call us at 1-877-500-0061. Our business hours are Monday-Friday 9 a.m. – 7 p.m. Eastern Time.

What if I need my products for a specific event date?

If you have a specific date that you need to hit, make sure to let us know right away. Our account managers will do their best to source the products you need that also meet your deadline.

Guarantees

How does your price guarantee work?

Being a top 50 distributor in our industry has its perks. Spectrum has built a massive network of relationships around the country which allows us to match our competitors' pricing.