Shipping & Return Policy

Shipping Policy

Order Processing & Fulfillment

Production Network: We source and produce through a nationwide vendor network and prioritize fulfillment from the most appropriate facility based on product availability, destination, and timeline.

Production Time: Each product includes an estimated production timeline after final proof approval. Production timelines do not include transit time.

Order Release: Orders move to production only after required approvals and payment authorization are complete.

Shipping Methods & Delivery Times

Domestic & International Shipping: We ship within the U.S. and internationally.
Carriers: UPS, FedEx, DHL, USPS, and LTL freight carriers.

Transit Time: Delivery timing depends on origin, destination, carrier, and shipping service selected. Any delivery date shown is an estimate, not a guarantee.

Shipping Costs

Shipping charges are calculated at checkout or confirmed at order approval, based on destination, package details, and delivery speed.

Expedited shipping is available for an additional charge.

FOB / Risk of Loss

FOB Origin (Shipping Point): Title and risk of loss transfer to the customer when the shipment is tendered to the carrier.

If a shipment is lost or damaged in transit, we will assist with claim documentation and carrier communication.

International Orders

International shipments may incur customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. These charges are the recipient’s responsibility unless otherwise stated in writing.

Tracking & Delivery

Tracking information is provided when available once the order ships.

If a delivery issue occurs, contact us promptly and we will help coordinate with the carrier.

Return & Refund Policy

Custom-Printed Items

Custom/imprinted products are made to order and are non-returnable, except in cases of verified manufacturing defect, shipping damage, or fulfillment error.

Unimprinted Items

Unimprinted items may be eligible for return within 30 calendar days of delivery if: unused, in original packaging, in resalable condition, and not marked final sale/non-returnable.

A 15% restocking fee applies to refunds.

Restocking fees may be waived for approved store credit.

Claims for Damage, Defect, or Incorrect Items

Claims for damaged, defective, or incorrect orders must be submitted within 3 business days of delivery.

Please include photos of packaging/product, order details, and a brief description of the issue.

Return Authorization Process

Request return/claim authorization by contacting us.
If approved, we will issue return instructions and, when applicable, a return label.

Returned items are inspected upon receipt.

Approved refunds are processed within 10–15 business days after inspection.

Return Shipping

If the return is due to our error or a verified defect, return shipping is covered by us.

For approved non-defective returns, return shipping may be customer-paid or deducted from refund.

Customer Resolution Commitment

If an order issue occurs, we will work in good faith to provide a fair and timely resolution, including replacement, correction, credit, or other appropriate remedy based on the situation.